Vroom reportedly facing alleged title delays in Texas
Whether you’re buying or selling, car sales have been frustrating since the pandemic began. There aren’t many choices on dealer lots, and the remaining inventory is probably overpriced. Trade-in values have increased, but some dealerships will only pay top dollar for the most popular vehicles.
Selling your car on an online vehicle marketplace like Vroom eliminates the most annoying factors associated with in-person dealerships. However, online dealerships have their issues, some of which have caused companies considerable legal problems.
How is Vroom supposed to work?
The purchase process on Vroom is quite simple. You can browse through thousands of car listings, choose the one you want, and get funding approval through the website.
Once your funding is settled, you can upload all your required documents and make a deposit. A specialist will schedule the delivery for you and you will receive your new car within two weeks. Vroom cars can be delivered anywhere in the United States except Hawaii and Alaska.
If you are selling or trading in your car, create an account and let Vroom know about your vehicle. Most sellers receive an instant quote suitable for seven days.
Vroom will verify that all vehicle information is correct before scheduling a pickup if you accept the quote. Vroom offers free pickup regardless of your location, and payment is processed soon after.
A new complaint has been filed against Vroom
According to Automotive News, Texas Attorney General Ken Paxton is suing Vroom for deceptive sales practices. Vroom is responsible for concealing information about the accident history of its vehicles and the financing details required to purchase them. Nor has the company reportedly resolved its difficulties in obtaining vehicle registrations and title transfers.
All of these charges violate the Texas Consumer Protection Against Deceptive Marketing Practices Act. The trial, available on Texas Attorney General website, also cites more than 5,000 BBB complaints filed against the Houston-based company.
Many vehicles were delivered with hidden damage or issues not mentioned in their listings. A driver has been cited for $8,000 in repairs after taking his Vroom purchase to a mechanic for an inspection. Some buyers have even fallen victim to on-time delivery scams.
Vroom has already racked up thousands of dollars in fines from the Texas DMV, with 80 violations. If found guilty in this latest trial, Vroom will pay over $1 million in fines.
Are there better alternatives to Vroom?
Like Vroom, Carvana also promises a hassle-free experience for car buyers and sellers. Carvana has the unique thing about its larger-than-life car vending machines, provided you live in the right city. Each vehicle undergoes a thorough inspection before being offered for sale, and its photos are usually very detailed.
Of course, Carvana has had its issues in recent years. She briefly lost her license to sell vehicles in North Carolina because a car was sold without an up-to-date technical inspection. There have also been several reports of Carvana covering up damage and selling stolen vehicles to customers.
CarMax works similarly to Vroom and has fewer complaints to tarnish its reputation. However, the trade-in values would be lower than average and you have to pay shipping costs on your purchases.
On the plus side, CarMax has also recently started offering a 24-hour test drive to its customers. While Vroom and Carvana offer seven-day return windows, you must purchase the car before driving it. CarMax already has a more generous return policy than the two rivals, thirty days or 1,500 miles, whichever comes first.
Whether you’re dealing with a physical or online dealership, always do your research before buying or selling a car. If a company has many ongoing allegations and lawsuits, it’s probably best to do business elsewhere.
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