City of Kent to redesign website to boost engagement
The Town of Kent will be doing a major website redesign with the goal of improving resident engagement and delivering important information at the right time.
City council approved a five-year, $ 219,153 contract with Granicus to redesign the kentwa.gov website. Granicus has main offices in Denver; Saint-Paul, Minnesota; Washington. CC ; and London.
More than 4,500 government agencies contract with Granicus to modernize their online services, web presence and communications strategies, according to the company’s website. Granicus says about 250 million people get information about governments through the company’s software.
“We offer transparent digital solutions that help government reach, inform and actively engage citizens for a better civic experience,” according to Granicus.
The city of Kent previously redesigned its website in 2016 under a contract with California-based Vision Internet. Granicus acquired Vision Internet and its contracts in 2018.
“The current website lacks the functionality to meet the city’s business needs,” according to city documents. “A new website will improve resident engagement with an updated customer experience, get resident feedback, deliver important information at the right time, and increase subscribers.
Granicus’ content management solution, GovAccess Professional, meets the needs of modern digital government by enabling residents to perform self-service and increase transparency through an information-centric hub by facilitating design. and website maintenance. “
City council member Marli Larimer asked Brian Rambonga, supervisor of the city’s IT project management office, at the June 8 council plenary meeting what other cities had websites the website revamped. of Kent might look like.
Boston, San Jose and Amarillo are among the city websites that the City of Kent staff love and seek to reference for content and design, Rambonga told Larimer in a follow-up email.
Granicus told Rambonga it would take four to five months to implement the new website.
“We plan to roll out early in the fourth quarter of this year,” Rambonga said.
The initial term of the agreement with Granicus is five years, starting in 2021 and ending in 2026, with options for the city to renew annually thereafter for additional terms of four years for a maximum term of the contract until in 2030.
Granicus will provide all necessary software, implementation services and training for the city’s website redesign. The total cost of the contract, including five years of subscription, will not exceed $ 219,153. The city will pay for the contract from the existing IT project budget.