11.48% of customers victims of online shopping scams in 2020
The number was previously 7.44% in 2019
Over 11.48% of e-commerce industry customers were deceived last year by various e-commerce and Facebook commerce (f-commerce) websites.
The number was previously 7.44% in 2019.
The information was revealed in the annual research report of the Cyber Crime Awareness Foundation (CCA Foundation), a voluntary cybersecurity awareness organization, titled “Cyber Crime Trend in Bangladesh 2020” which was released on Friday. .
The report states that cybercrime has also increased alongside the increase in the use of information technology in the country during the Covid-19 pandemic.
With the help of computers, people buy their daily necessities at home. But some unscrupulous entrepreneurs who manage their outfits solely on Facebook are taking advantage, according to the report.
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Consumers are deceived in a number of ways, according to the report, including not delivering products on time, delivering substandard or counterfeit products, and in some cases disappearing altogether after receiving an advance payment.
The study also found that the highest percentage of cheated customers were between the ages of 18 and 30, while 0.92% were under the age of 18.
The report also states that men are more likely to be deceived when shopping online.
Among deceived customers (11.48%), 7.38% of victims were men and 4.1% women, according to the report.
Experts said that after seeing the growing demand for online shopping, a number of rogue and e-commerce outlets are cheating on their customers.
The majority of the complaints against them concerned the delivery of substandard products despite the posting of photographs of quality products on their Facebook pages, as well as the blocking of victims who had prepaid for their products.
Speaking to the Dhaka Tribune, Mohammad Sahab Uddin, vice president of the Bangladesh Electronic Commerce Association (e-CAB), said customers were more inclined to buy products online than physically during the pandemic.
Customers in general rarely have the opportunity to justify whether Facebook pages are genuine or not, he also said.
“In this context, we are currently working with the National Consumer Rights Protection Directorate to prevent this. We are also working with the Ministry of Commerce to implement standard operating procedures through which new entrants to the sector can be subject to a policy, ”he added.
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When asked about the crime of online shopping, Muhammad Abdul Wahed Tamal, secretary general of e-CAB, told Dhaka Tribune that a number of people had started e-commerce activities during the pandemic.
“Many do business without following the rules and regulations. Many of them don’t even have a business license. They just take orders for non-existent products after opening an f-commerce page on Facebook. There are also many courier companies operating without a license, ”he added.
He also said that they will establish good governance and put in place a policy in this sector. There are over 500,000 entrepreneurs but only 1,500 are e-CAB members, so it is very difficult to follow them.
Marufa Akter Shorna, an e-commerce entrepreneur and owner of Color Craze, said that for these unscrupulous entrepreneurs, those who are true passionate entrepreneurs suffer.
She suggested that entrepreneurs work with sincerity, honesty, and earn the trust of customers, and asked for permission to introduce appropriate law and policy to take the reins of dishonest traders.
Ashmita Rafique, owner of AR Jewelery, said there were crooks everywhere. Customers should be more careful when ordering. They must be able to determine the authenticity of a business. Customers should be careful with their purchases, and page owners should be patient and show their authenticity.
According to e-CAB, during the pandemic period, the growth of the e-commerce sector has been 70-80%. In the past eight months, they have had a Tk 16,000 crore transaction and they receive over 160,000 deliveries every day.